Responsible Gambling Guidelines

In this section of the website we are going to be taking a look at our responsible gambling policy. We want you to have fun, entertainment and excitement when gambling online in any shape or form however we also want you to stay in control when gambling too.

Below you will find all of the relevant information you will require in regards to casino account verification, how you can have any complaints or problems resolved and also of agencies and organisations you can contact if you feel you do have a problem gambling.

Help With Gambling Problems

If you feel your gambling has got out of hand or you know anyone and feel that their gambling activities are having a negative effect of their lifestyle or finances then you will be strongly advised to make contact with any of the organizations listed below.

Each of them will offer confidential and free support and advise to help anyone overcome a gambling problem. You will also find that by visiting their respective websites a wide range of information can also be found too.

Gamblers Anonymous – The GA or Gamblers Anonymous charity has group meetings held in many different towns and cities all over the world, and has a solid and proven track record in helping people cope and overcome all manner of different gambling addiction problems.gamblers anonymous

GamCare – Any one that lives or resides in the UK can contact GamCare if they feel they need help and support with any type of gambling addiction problems. Around the clock counselling and support is offered to anyone who does need help, support and advice and their website is very informative too.

NHS Choices – The National Health Service or NHS in the UK also has plenty of services that are tailored directly to people suffering from and experience gambling related problems. With that in mind we would advise you to take a look over the NHS Choices website for more details.

Setting Your Gambling Limits

There is now a legal requirement for online and mobile gambling sites licensed in many different jurisdictions to have in place a set of player adjustable limits in regards to how much a gambler is allowed to deposit and/or lose during any given time period.

As such one of the very best ways you can always be confident that you are never going to spend more than you have intended when logged into any casino site is by making use of those self imposed depositing and gambling option settings.

Self Exclusion or Take a Break

If you want to stop gambling at any casino or gambling website there will often be two different ways that you can request that, and below we are taking a look at those two different ways in a little more detail, however if it important you know the difference between the two self imposed options.

Self Exclusion – You can permanently ban yourself from any gambling site by requesting you are self excluded for that site. If you take this option the gambling site operator will close your accounts and often any at any sister sites they operate too and you will never be permitted to gamble there again. Any attempt to open another account at those sites you have self excluded yourself from will see those accounts being closed too.voluntary self exclusion

Take a Break – You may, instead of permanently banning yourself from any gambling site by using the self exclusion option, choose to take a break instead, by doing so you will be able to select a number of hours, days, weeks or month that you will not be able to log into your account. This option is a little more flexible as you are not admitting a gambling problem when you use the take a break option you are simply requesting some time out and a break from your gambling activates at those sites!

Know Your Customer Requirements

When you do sign up to any gambling site you will at some point be required to supply the operators or owners or the security teams at those sites with copies of your identification documents.

That is a legal requirement each gambling site much adhere to and it ensures that sites knows and can prove that you are who you say you are, you are the legal age to gamble and you do live in the country and place you stated you did when signing up to any gambling site.

Below you will find an overview of the currently acceptable forms of identification documents accepted by most gambling sites that will allow you to get your account fully verified. Be aware that most casino sites will only require you to supply the following information once or every 6 or 12 months.

Utility Bills – Any utility bill you have that is dated within the last three months will act as proof of your address, many casino sites insist that you send them a copy of a physical bill and not the screen shot of an online bill. If you can only access online bills then you will be best advised to download a PDF copy of that bill to use as this form of identification.

Photo Identification – Any Government issued photo identification can be used as proof of your identity so if you have a Driving License or Passport then simply make a copy of those documents and send it in to the casino.

Proof of Payment Method – If you are using a debit card or credit card as your payment option when depositing money into an online or mobile casino site you may be required to send in a copy of the front and back of that card. However, for security reasons you are strongly advised to cover the CVV code on the back of the card and all of the numbers on the front of the card with the exception of the last four digits when sending in a copy of those cards to any casino site.

Gambling Sites and Information Provided

Whilst every effort is taken to ensure all of the information and content supplied and available on our website is free from errors or omissions we cannot be held responsible for any errors or omissions found anywhere on our website.

All of the content that is found and displayed on our website is purely for information purposes only and you are to use it as such.

One thing that you must always be aware of is that you do at all times need to be the legal age to gamble in your current country of residence to visit and utilize our website and each casino or other gambling site we may showcase to you on our website will also have a legal minimum age restriction in place on their respective websites also.

If you are interested in claiming any of the bonuses, promotional offers or special deals you see displayed throughout our website then be aware that each of them will come with their own respective set of terms and conditions.

You are expected to read through the terms and conditions to familiarise yourself with the way that those bonuses, promotional offers and deals have been designed and how you are to use any bonus credits awarded to you when claiming them.

Licensing Authorities and Gambling Commissions

In the following section we are going to be taking a look at some of the many different Gaming Authorities and Gambling Commissions that are tasked with regulating online and mobile casino sites that are licensed in several different countries.

Below you will find information on each of them and any known contact details. It is important that as a player you stick to gambling only at fully licensed and regulated casino sites as by doing so you will then be guaranteed of fair and random casino games and the casinos will be legally required to adhere to a strict and robust set of standards too.

UK Gambling Commission – Any gambling site that wishes to promote their services in the UK by any type of media outlet is legally required to apply for and be granted with a license as issued by the UK Gambling

Even if that gambling site is licensed in another jurisdiction they are required to get a secondary license to permit them to offer their services to UK based players and gamblers, and is does have to be said that the UK Gambling Commission do regulate casinos and other gambling sites professionally.

Malta Gaming Authority – One part of the world that has been licensing and regulating casino sites and other gambling sites for many years now is Malta, and they have earned themselves something of a reputation as being a very strict gambling site regulator.

If you wish to make contact with the MGA as they are known the physical address for that authority is Address: Malta Gaming Authority Building SCM 02-03, Level 4, Smart City Malta, Ricasoli SCM1001, Malta and the direct phone number is +356 2546 9000. You will also find more information about how the MGA works and operates and an overview of all of their license holders by visiting their website.

Kahnawake Gaming Commission – There was a time when anyone could simply pay for a gambling license from the Kahnawake Gaming Commission and that license would be issued with no real checks and very little ongoing regulation of their respective gambling sites.

However, that has all changed in the last few years and as such now this gaming license issuer has some very strict rules in place in regards to who can apply for and be granted one of their licenses and they also have a channel players can use to have any problems addressed. There physical address for any correspondence is P.O. Box 1799, Old Malone Highway, Kahnawake Mohawk Territory, Quebec, J0L 1B0, Canada.

You can fax your complaint into them on the following number: +1 450 635 1139 or you can make direct contact with them using the contact form found on their website.

Gibraltar Gaming Commissioner – Many casinos, poker sites and bingo sites as well as quite a number of sport betting sites hold their licenses in Gibraltar and this British dependency does license and regulate and oversee quite a large number of different gambling sites and companies.

More information on the services they offer can be found on the Gibraltar Gaming Commission website, or to write to them you will need to use the following address: Gambling Division, H.M Government of Gibraltar Europort Suite 603 GX11 1AA Gibraltar.

If you prefer you can telephone them on the following number: 00350 20064142, a fax number is also available which is 00350 20064150 and the email address is

Alderney Gambling Control Commission – One final gambling license issuer that does oversee and regulate a fair number of different gambling sites is the Alderney Gambling Control Commission.

The address for all written complaints or disputes is Alderney Gambling Control Commission, St Anne’s House Queen Elizabeth II Street Alderney Channel Island GY9 3TB. The direct telephone number is + 44 (0)1481 825500, and the fax number is + 44 (0)1481 823978. To make contact via email use the following email address:

Dispute Resolution

Please be are that different Gaming Commissions and Gambling Licensing Authorities will have a different way of addressing any player and gambler disputes.

Some of them will offer a direct channel and as such if you ever do experience any problems at a casino site or gambling site holding a license in one such gambling jurisdiction you can take your complaints to the license issuer who will address them and aim to get a speedy resolution.

However, some other Gambling Commissions and Authorities will require their license holders to have signed up to a third party dispute resolution service, and if you have a complaint or problem you will be required to send in your complaint to those third party resolution services who will then investigate your complaint and determine an outcome to that complaint that the gambling site is legally obliged to adhere to.